Dynamics 365 Sales is a comprehensive sales application to help you effectively engage with your customer base. Nurture your leads and opportunities throughout the entire sales cycle, and utilise AI-powered tools and automation to close deals faster. This cloud-based platform empowers salespeople to efficiently manage accounts and contacts, enrich the customer experience, and drive revenue growth.

The platform can be integrated with other applications to enhance the sales experience for both buyers and sellers. Utilise LinkedIn Sales Navigator to identify and understand prospects and build lasting customer relationships. Collaborate with clients seamlessly over Microsoft Teams and make use of embedded Microsoft Teams chats in Dynamics 365 to boost internal productivity. In addition to Microsoft-based integrations, each sales application can be highly customised to ensure your business requirements are met.

Dynamics 365 Customer Insights - Journeys is an end-to-end marketing solution that empowers businesses to create dynamic marketing content and design tailored customer journeys. From lead generation and prioritisation to powerful automated marketing campaigns, prospects are traversed through the entire customer journey to become sales-ready.

With Customer Insights - Journeys, you can create customer segments to identify groups of related contacts that you target your marketing efforts at. Segments can be based on demographic, firmographic, or behavioural information and enable you to meet specific customer needs faster.

Email marketing is also brought to a whole new level, as large volumes of personalised emails can be sent seamlessly and also monitored to analyse how recipients interact with them. The intuitive drag-and-drop email designer makes creating professional messages simple.

Dynamics 365 Customer Service enables businesses to deliver enhanced support to customers by managing cases from creation to resolution. Customers and agents have access to Knowledge Articles that provide documentation on product briefs and common issues to ensure cases are solved efficiently.

Utilise Service Level Agreements and Entitlements to ensure customers are provided with the correct service level and report on common key performance indicators such as response and resolution time. The platform also makes it easy to manage caseloads. Session tabs enable support staff to work with multiple customers at the same time, while Smart Assist provides the capabilities of AI to intelligently provide solutions to agents.

Dynamics 365 Customer Service improves the customer support experience through advanced case routing. Cases can be automatically routed to dedicated queues or agents to ensure tasks are handled by the most relevant support staff.

Dynamics 365 Field Service is a complete service management solution designed to help organisations deliver onsite support to customers. Workflow automation, advanced scheduling and dispatching tools, and asset management capabilities equip technicians with the required tools to perform more first-time fixes.

Work Orders refer to tasks that are to be completed and provide comprehensive information on who the work is for, the type of service required, and the timeframe in which it should be completed. A variety of scheduling techniques provide efficient methods for assigning Work Orders to resources. The schedule assistant also provides dispatchers with recommended times and booking resources, so the best option can be selected when assigning tasks.

The easy-to-use Dynamics 365 Field Service Mobile app provides field agents with the tools to deliver excellent customer service while onsite. Technicians can view essential information like step-by-step instructions and service history so they can resolve issues quicker. Offline capabilities also allow agents to access the application without internet connectivity, so they can access key information wherever they are in the field.