Microsoft Dynamics 365
Microsoft Dynamics 365 brings the next generation of intelligent business applications to businesses of all shapes and sizes.
Microsoft Dynamics 365 is a suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications, designed by Microsoft to provide businesses with comprehensive solutions to manage their operations and customer interactions.
This cloud-based platform combines various aspects of business processes—such as sales, marketing, service, finance, operations, and commerce—into an integrated environment, facilitating seamless data flow and business intelligence across different departments.
Dynamics 365 enables businesses to better understand their customer needs, engage more effectively, and streamline their operations, leading to improved efficiency and growth. The platform is highly customisable and scalable, allowing it to cater to the specific needs of businesses across various industries.
With its advanced analytics, artificial intelligence capabilities, and integration with other Microsoft products like Office 365 and Azure, Dynamics 365 provides a powerful toolset for organisations aiming to digitally transform and optimise their operations.
Intelligent Business Operations & Management with Dynamics 365
We now work in a world where technology can be deployed into business within minutes and kept automatically updated and maintained for a monthly fee. Specifically, over the last few years platforms such as Microsoft 365 have shown us that applications such as business class email email, file and information collaboration can be deployed quickly and can be scaled up or down to meet the demands of businesses, regardless of their size and type for just a few pounds per user, per month.
So what else can take advantage of such a model? Well, today Microsoft can now offer you business applications in the same way it delivers email to your business simply and securely with Dynamics 365.
It's ease of deployment, customisation and integration means you no longer have to look at large capital expenditure and lengthy deployment timetables to bring premium class business applications into one environment such as core financials, field service, customer relationship management (CRM) and enterprise resource management (ERP) up all up running within your business under a single platform.
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Dynamics 365 Sales is a comprehensive sales application to help you effectively engage with your customer base. Nurture your leads and opportunities throughout the entire sales cycle, and utilise AI-powered tools and automation to close deals faster. This cloud-based platform empowers salespeople to efficiently manage accounts and contacts, enrich the customer experience, and drive revenue growth.
The platform can be integrated with other applications to enhance the sales experience for both buyers and sellers. Utilise LinkedIn Sales Navigator to identify and understand prospects and build lasting customer relationships. Collaborate with clients seamlessly over Microsoft Teams and make use of embedded Microsoft Teams chats in Dynamics 365 to boost internal productivity. In addition to Microsoft-based integrations, each sales application can be highly customised to ensure your business requirements are met.
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Dynamics 365 Customer Insights - Journeys is an end-to-end marketing solution that empowers businesses to create dynamic marketing content and design tailored customer journeys. From lead generation and prioritisation to powerful automated marketing campaigns, prospects are traversed through the entire customer journey to become sales-ready.
With Customer Insights - Journeys, you can create customer segments to identify groups of related contacts that you target your marketing efforts at. Segments can be based on demographic, firmographic, or behavioural information and enable you to meet specific customer needs faster.
Email marketing is also brought to a whole new level, as large volumes of personalised emails can be sent seamlessly and also monitored to analyse how recipients interact with them. The intuitive drag-and-drop email designer makes creating professional messages simple.
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Dynamics 365 Customer Service enables businesses to deliver enhanced support to customers by managing cases from creation to resolution. Customers and agents have access to Knowledge Articles that provide documentation on product briefs and common issues to ensure cases are solved efficiently.
Utilise Service Level Agreements and Entitlements to ensure customers are provided with the correct service level and report on common key performance indicators such as response and resolution time. The platform also makes it easy to manage caseloads. Session tabs enable support staff to work with multiple customers at the same time, while Smart Assist provides the capabilities of AI to intelligently provide solutions to agents.
Dynamics 365 Customer Service improves the customer support experience through advanced case routing. Cases can be automatically routed to dedicated queues or agents to ensure tasks are handled by the most relevant support staff.
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Dynamics 365 Field Service is a complete service management solution designed to help organisations deliver onsite support to customers. Workflow automation, advanced scheduling and dispatching tools, and asset management capabilities equip technicians with the required tools to perform more first-time fixes.
Work Orders refer to tasks that are to be completed and provide comprehensive information on who the work is for, the type of service required, and the timeframe in which it should be completed. A variety of scheduling techniques provide efficient methods for assigning Work Orders to resources. The schedule assistant also provides dispatchers with recommended times and booking resources, so the best option can be selected when assigning tasks.
The easy-to-use Dynamics 365 Field Service Mobile app provides field agents with the tools to deliver excellent customer service while onsite. Technicians can view essential information like step-by-step instructions and service history so they can resolve issues quicker. Offline capabilities also allow agents to access the application without internet connectivity, so they can access key information wherever they are in the field.
A platform that integrates with all your other cloud applications
Dynamics 365 can now play an integral part of any businesses digital transformation journey and integrates into other Microsoft Cloud services such as Microsoft Office 365 and PowerBI to give a complete suite of business applications that can look after day-to-day operations as well as provide strategic insight with the latest business intelligence tools.
See Dynamics 365 in action.
It's always good to see something you are considering to purchase in action and not just talked about. That is why we offer our customers a practical demonstration of Dynamics 365 in action as well as a free 30 day trial to see what it can do for your business.
Contact us anytime for a free consultation
The next time you need to buy or subscribe to Microsoft software and services why not give us a call and see what we can do to ensure you are getting the best deal possible for your business. Please use the Contact Us form or call us at our Belfast office on 028 9031 1010, Edinburgh office on 0131 376 0090 or London office on 020 4591 4545 to discuss your actual needs and how we can save on costs while keeping you compliant.